Clive Hennessy, Client Success Manager at Ikiru People, has spoken with Jorick Huijsmans, Senior Specialist – HR Talent Acquisition at DHL Asia Pacific Shared Services to ask him how ISV.Online skills testing helps employee retention by reducing mis-hires.

 

Please describe your organisation?

 

Jorick Huijsmans: DHL Asia Pacific Shared Services is an ACCA, CPA and CIMA approved employer with incredible career opportunities in the field of Finance. We currently serve Finance, HR, BPO, RPA and Network Operations activities for DHL in over 152 countries across the globe and employ 1,250 professionals from 17 different nationalities who speak 14 different languages. This makes our office in Petaling Jaya the most international shared services center in Malaysia.

 

At DHL, motivating our people is priority number one because we count on every one of our motivated superstars to deliver great service and drive our “Insanely Customer Centric” culture. Being ranked among the world’s best employers by reputed external organizations such as Great Place To Work and Top Employers Institute is a great acknowledgement of the effort we have invested in making DHL Express a place where our employees can enjoy coming to work, be appreciated for their contribution, develop professionally and realise their full potential.

 

We are part of the Deutsche Post DHL Group that owes its success to the commitment, creativity and expertise of its approximately 550,000 employees around the world. The high level of motivation among our employees can be attributed to a corporate culture founded on openness, trust and mutual respect – free from prejudice, discrimination and stereotyping.

 

How well does the product work?

 

Jorick Huijsmans: We use ISV for typing, numerical and personality assessment. This helps us to determine the basics for job fit at DHL APSSC.

 

How easy is the product to use?

 

Jorick Huijsmans: It is very user-friendly, no rocket science required.

 

 

How are the stability and the speed of the product?

 

Jorick Huijsmans: Speed is very good, also the delivery of email notifications.

 

Has ISV positively impacted your productivity and ability to assess people better?

 

Jorick Huijsmans: Absolutely, we see the retention due to mis-hiring go down significantly since using of ISV.

 

Would you recommend ISV?

 

Jorick Huijsmans: Yes, absolutely!