If you’re working with or recruiting for a contact centre (traditional known as call centres), you’ll face a number of challenges like high volume applications, high staff churn rates and staff keen for career development.

 

So any tools to aid this process, ensuring it’s as quick and smooth as possible, are worth looking at.

 

From a recruitment perspective, to make sure you’re finding the best staff, who can quickly contribute to the business, we highly recommended you assess or pre-screen as part of the hiring process.  Contact centre testing software from ISV.Online is relied on by many major contact centres.

 

Click here to view available Contact Centre skills tests.

Contact us to arrange demonstration of our specific online assessments for contact centres.

Soft Skill Scenario Based Assessments:

Each assessment is a simulation of a phone call that a contact centre agent may receive. The individual can choose from multiple possible responses, each weighted with a different number of marks.

Assessments with this icon are compatible with mobile devices.

	CALL HANDLING This assessment gives you different scenarios all related to call handling.	Duration: 8 mins
	COMPLAINING CUSTOMERS This assessment gives you different scenarios relating to complaining customers and their issues.	Duration: 8 mins
	TEAMWORK This assessment gives you different scenarios relating to teamwork issues.	Duration: 8 mins
	CUSTOMER SERVICE SIMULATION The Contact Centre Service Simulation Testing Module has been purposefully designed to assess a candidate’s ability to work proficiently when inputting data yet still focusing on exceptional customer service during a phone call to a customer within a Contact Centre environment.	Duration: 13 mins